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Notes from the founder

Longer pieces from Sunil Chand on building an answering service that speaks in a law firm's name, and on the decisions that keep software honest with the people who use it. The practical guides for firms are over in Guides.

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19 September 2026Nobody in the boardroom thinks they are the villainNobody wakes up thinking they are the villain. What that has to do with printer ink, conversational AI, and why loving your users is the part of the job that keeps you honest.19 September 2026Why setting up EzyBiz Lex is a phone call, not a formOnboarding is a two-minute call with the assistant. Why we built it that way, and where an AI voice belongs in customer service.
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See one call go from ring to file note

Book my demo call with the founder. Half an hour on how your calls are handled now, and a live look at the service answering for a demo firm, from the ring to the file note on the matter.

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