EzyBiz LEX vs VXT
VXT is a good phone system for lawyers who are at their desks. EzyBiz LEX starts from the other end of the call: it answers the calls nobody took and files them to the matter anyway. This page sets out the differences plainly, from VXT's own public documentation and the Smokeball and Clio partner pages, as at September 2026.
The one difference that drives the rest
VXT is built around the calls a lawyer takes. When you hang up, a dialog opens on the desktop, you pick the matter, choose whether to save a task, a memo or a document, and the record is on the file. It works well for the lawyer at the desk, and it does nothing for the call that rang out while they were in court.
EzyBiz LEX does not replace the lawyer. It fills in the gaps. When you are free, calls ring straight to you with the matter on screen, and the record is written and filed when you hang up. When you are not,
| Area | VXT | EzyBiz LEX |
|---|---|---|
| Starting point | A phone system for lawyers at their desks. The record is created when the lawyer hangs up and completes a post-call dialog. | A business phone and AI answering service. The record is created when the caller hangs up, whether or not a lawyer was on the call. |
| Who answers | The lawyer or receptionist. Unanswered calls go to voicemail, which is saved to the matter. | |
| Filing to Smokeball | Completed task on the matter, optionally with a memo or a document. Chosen by the user in a post-call dialog. | Completed task with the file note, plus a memo or a document by firm-wide setting. Filed automatically by the server as soon as the summary is ready. |
| Filing to Clio | Communication record with notes, summary and transcript; time entry by default. | Communication record with the file note and transcript underneath, a note, and an optional document. Same automatic filing. |
| Matter selection | Suggested matters from the contact, manual search, and a default matter per contact once a call has been saved to one. | Contact's default matter, otherwise the contact's single open matter. Two or more open matters is treated as ambiguous and the call waits in a queue rather than being filed to a guess. |
| File note | Transcript and AI summary saved to the matter; the summary prompt is customisable per firm. | A finished file note written server-side: summary, outcome, booking made and follow-ups, with the transcript beneath it. |
| Caller ID | Contact name from the synced contacts. | Contact name, the matter they belong to, and the last thing they said to you, before you answer. |
| Time capture | Every call becomes a completed task and Smokeball's AutoTime bills it; Clio gets a direct time entry by default. | Optional, off until the firm turns it on. Captured for the lawyer's part of a call only; |
| Connection | Each user connects their own Smokeball or Clio login. | One connection for the whole firm, with staff mapping so tasks and time land on the right lawyer. |
| SMS | Saved to the default matter. | Logged against the matter, one record per contact per day. Replies drafted by |
| Call modes | Availability set through forwarding and voicemail rules. | Available, Screen or Unavailable, chosen with one tap in the app per lawyer. The first call mode selector of its kind on a legal phone system. |
| New leads | Not offered. A new caller's voicemail is saved to whichever matter the user picks. | A new caller making a new enquiry becomes a Smokeball contact and lead matter, or a Clio contact with a New enquiry task, with the call filed to it. Live with Smokeball, and coming soon with Clio. |
| Callback tasks | Not offered. | A message or a call back request becomes an open task on the matter for the responsible lawyer, due in the business days you choose, and it syncs both ways: tick it off in the app or in the practice system. Live with Smokeball, and coming soon with Clio. |
| Calendar | Not offered. | A consult |
| Matter updates for clients | Not offered. | With verified matter conversations turned on, an existing client can ask |
| Contact timeline | Call history per contact. | Every call, text, booking and call back for a contact in one timeline in the app, with a tag showing where each item was filed. |
| Poor mobile data | VoIP softphone. | The app picks the call path per call. On Wi-Fi or good mobile data it uses VoIP, and with no usable data it falls back to a normal phone call over the mobile network, so a call from a court corridor still connects. |
| SharePoint | Not offered. | Every summary and transcript becomes a document in your Microsoft 365 library, organised per contact. |
| Recording | Call recording on by default, stored in VXT. | Calls are transcribed, not recorded to keep: we keep no audio (the voice provider deletes its copy within a day), and the transcript is deleted from our storage as soon as it is filed to the firm's own system, or three months after the call if there is nowhere to file it. Callers can ask for transcription to be turned off. |
| Price | Per user, per month; see vxt.ai for current pricing. | A$79.99 a month per lawyer, billed through the App Store or Google Play. Smokeball and SharePoint filing are included, Clio filing is included when it launches, and |
Where VXT is the better fit
A firm whose lawyers take most of their own calls at a desk, want call recording kept as audio, and are happy to complete a dialog after each call will find VXT does that well, with a mature Smokeball integration that has been on the marketplace for some time. VXT also has video and a desktop softphone, which EzyBiz LEX does not.
Where EzyBiz LEX is the better fit
A firm that misses calls because people are in court, in meetings or finished for the day, and wants those calls answered in the firm's name and on the file by the time someone is free, is what EzyBiz LEX is built for. The file note arrives finished rather than as a transcript to summarise, the matter is on screen before you answer, and
What EzyBiz LEX does that VXT does not
VXT records and files the calls a lawyer takes. EzyBiz LEX also takes the calls nobody could, and because it starts from the caller's side of the call it can do things a desk phone system is not placed to do.
Three call modes, one tap
Available, Screen or Unavailable, set per lawyer from the Home tab and changed between a hearing and a meeting. The first call mode selector of its kind on a legal phone system. How the three modes work.
New leads filed for you
A new caller making a new enquiry becomes a lead in your practice system: a contact and lead matter in Smokeball, or a contact and New enquiry task in Clio, with the call, the practice area and the urgency already on it. Live with Smokeball, and coming soon with Clio.
Callback tasks, synced both ways
When
Bookings in your calendar
A consult
Matter updates for verified clients
With verified matter conversations turned on, an existing client can ring after hours and ask where their matter is up to, when the next date is and whether there is anything they need to do.
Works when mobile data does not
The app decides the call path per call. On Wi-Fi or good mobile data it uses VoIP. With no usable data it places a normal phone call over the mobile network instead, so a call from a court corridor or a country road still connects and is still recorded and filed.
One timeline per contact
Every call, text, booking and call back for a contact in order, in the app, with a tag showing where each item was filed, so anyone picking up the file can see what has been said without opening five records.
A new client leaves with a next step
Someone ringing around for a lawyer gets an answer in your firm's name, the right questions, and a consult or a call back time before they hang up, in every mode. That is the call that stops them ringing the next firm.
Sources
VXT support pages for Smokeball, Clio, default matters and contact syncing; the Smokeball Support Hub article on the VXT integration and on AutoTime; the Clio App Directory listing for VXT; and VXT's changelog and blog. All retrieved 3 September 2026. VXT is a trademark of its owner and is not affiliated with Avocado Pty Ltd.
Questions about switching or combining
Answering in all three modes, filing to Smokeball and SharePoint, lead filing, callback task sync, calendar sync, the contact timeline, verified matter conversations and the mobile network fallback are in the app now. Filing to Clio, and with it lead filing, callback tasks and calendar sync for Clio firms, is coming soon.
Yes. A firm can keep its desk phone system and give each lawyer an EzyBiz LEX number for direct calls and texts. The two records land on the same matter.
It can be the firm's business line, with a dedicated Australian number and calling from the app, or it can run beside the desk phones you already have, with each lawyer's EzyBiz LEX number on their mobile.
It was compiled from vxt.ai, VXT's support pages, the Smokeball Support Hub and the Clio App Directory in September 2026. If something on the VXT side has changed, tell us and we will correct it.
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EzyBiz LEX is the lawyer's phone system: a law firm phone system with a law firm answering service built in, which also works as a virtual receptionist for law firms and an AI receptionist for law firms. It answers when you can't, and files every call to the matter.