EzyBiz LEX vs LEX Reception
LEX Reception and EzyBiz LEX share three letters and nothing else. LEX Reception is a legal answering service staffed by receptionists across North America, and its FAQ says it supports clients in the US and Canada. EzyBiz LEX is a business phone and automated answering service made in Melbourne for Australian law firms. This page sets out the differences, from LEX Reception's own website and Smokeball's support documentation as at 30 September 2026.
The one difference that drives the rest
LEX Reception is a human answering service for law firms. You forward your number to a dedicated LEX number, a receptionist answers at any hour, and the message reaches you by email, SMS or its app, with live transfers to the people named in your call flow at no extra cost. It bills by the minute, and it serves firms in the United States and Canada.
EzyBiz LEX is for Australian firms. Each lawyer has an Australian business number in the app, calls ring straight through when the lawyer is free, and the automated answering service takes the rest in the firm's name and files each one to the matter. The two companies are separate and have no connection.
| Area | LEX Reception | EzyBiz LEX |
|---|---|---|
| What it is | A legal answering service staffed by receptionists, with intake, call transfers and an app. | A business phone for each lawyer, with an automated answering service and matter filing built in. |
| Where it operates | Its FAQ says it supports clients anywhere in the US and Canada. Its receptionists are based across North America. | Made in Melbourne for Australian law firms. Australian numbers, with summaries, transcripts and messages stored in Australian data centres. |
| Who answers | A receptionist, 24 hours a day. Its FAQ says every call is answered by a live receptionist and that it does not use AI to answer phones. | An automated answering service in the firm's name, which says it is automated, in one of three modes each lawyer sets: Available, Screen or Unavailable. |
| A phone for the lawyer | Yes, through its app, which lets you call and text clients from your business number. Inbound calls are forwarded to a dedicated LEX Reception number and answered by a receptionist. | Yes. Each lawyer has an Australian business number in the EzyBiz LEX app on the phone they already carry. Calls come in on it, calls out show the business number, and SMS is sent and received on it. |
| When you are free | It recommends forwarding when unanswered, so your phone rings first. Forwarded calls are answered by a receptionist, who transfers to you when your status is available. | In Available mode the call rings straight to the lawyer, with the caller's name, their matter and the last note on screen before they answer. Nobody answers first and nothing is transferred. |
| Changing availability | A status in the app that tells receptionists in real time whether you are available for call forwarding. | One tap on the Home tab of the app, per lawyer, taking effect on the next call. Available, Screen or Unavailable, changed between a hearing and a meeting. |
| After the call | A message by email, SMS or the app, with call recordings in the app inbox. | A push notification, then a written summary, the transcript and a finished file note, in the app and on the matter. |
| Filing to Smokeball | Smokeball's support article says a new caller is added as a lead, and a call from an existing contact creates a phone message task with a summary of the call. | Automatic. In Smokeball each call becomes a completed task on the matter with the file note, plus a memo or a document. SharePoint gets a document per call under the contact. Clio filing is in development. |
| Calling and texting back | From the LEX app, on the business number. | Call and text back from the app on the business number. The return call and the texts sit on the same contact timeline and are filed to the same matter. |
| Price | Billed by the minute, rounded up to the next minute, with transfers at no extra cost. Plan prices are not published on its website. | A$79.99 a month per lawyer, GST included, with the number, the answering service and the filing included. No per-call, per-minute, transfer or setup fee. |
Six moments in a lawyer's day, handled two ways
LEX Reception is a capable service in the countries it serves. These six moments show how differently the two products work, for anyone deciding which LEX they were looking for.
You are at your desk and a client rings
With LEX Reception. LEX Reception recommends forwarding on no answer, so your own phone rings first and a receptionist takes what you miss. With your status set to available in the app, forwarded calls are transferred to you by the receptionist.
With EzyBiz LEX. Leave the line in Available and the call rings your phone directly, with the client's name, the matter and your last note on screen from the first ring. You answer as yourself, and when you hang up the summary, the transcript and the file note are written and filed without anyone typing them. If you miss the call, the answering service picks it up in the firm's name.
You walk into court at ten to ten
With LEX Reception. Set your status to busy in the app and the receptionists take a message for every call.
With EzyBiz LEX. Tap Unavailable on the Home tab as you walk in and the service takes every call from the next ring. Tap Screen on the way out and genuine callers are put through to you with a one-line summary, while cold callers stop at the front desk. There is no schedule to edit, no code to dial and nobody to notify.
A new enquiry rings at seven in the evening
With LEX Reception. A receptionist answers, qualifies the enquiry against your practice areas and can book an initial consultation into your diary. The minutes are billed.
With EzyBiz LEX. The service answers in the firm's name at any hour, asks what the matter is about, the other party's name, any date that is close and how the caller found the firm, then books a consult or a call back time. The enquiry opens as a lead in Smokeball with the file note attached, and the booking is in the calendar.
You ring the client back
With LEX Reception. Ring or text from the LEX app on your business number.
With EzyBiz LEX. Tap the contact in the app and the call goes out on the business number, so the client sees the firm's number and your personal mobile stays private. The return call is transcribed, summarised and filed to the same matter as the message that prompted it, and a text reply is drafted for you to read and send.
The note for the file
With LEX Reception. In Smokeball, a new caller becomes a lead and a call from an existing contact becomes a phone message task with a summary of the call.
With EzyBiz LEX. The file note is written when the caller hangs up, with the summary, the outcome, any booking and the follow-ups, and the transcript beneath it. It is filed to the matter in Smokeball or to your SharePoint library, and when the service cannot tell which matter a call belongs to it asks you in the app.
A busy month
With LEX Reception. Each minute a receptionist spends on your calls is billed, rounded up, so long intake calls and busy months cost more.
With EzyBiz LEX. The subscription is the only figure. Thirty calls or three hundred, long intake calls or short ones, the month costs A$79.99 per lawyer.
Where LEX Reception is the better fit
A law firm in the United States or Canada that wants a trained legal receptionist answering every call around the clock, with transfers included, an app for calling and texting on the business line, and integrations with Smokeball and Clio.
Where EzyBiz LEX is the better fit
An Australian law firm. EzyBiz LEX issues Australian numbers, stores its records in Australian data centres, charges in Australian dollars through the App Store or Google Play, and is supported by a person in Australia. Its Smokeball integration files each call to the matter as a completed task with the file note.
Sources
LEX Reception's home page, FAQs, mobile app page, virtual receptionist and legal intake pages, Smokeball and Clio integration pages and call forwarding help article, and the Smokeball Support Hub article on the LEX Reception integration. All retrieved 30 September 2026. LEX Reception is a trademark of its owner and is not affiliated with Avocado Pty Ltd.
Questions about EzyBiz LEX and LEX Reception
No. They are separate companies with no connection. LEX Reception is a human answering service for law firms in the US and Canada. EzyBiz LEX is made by Avocado Pty Ltd in Melbourne for Australian law firms.
LEX Reception's FAQ says it is currently able to support clients anywhere in the US and Canada, as at 30 September 2026. Ask LEX Reception directly if that has changed.
Smokeball's support article for LEX Reception describes a lead for a new caller and a phone message task for an existing contact. EzyBiz LEX files each call to the matter as a completed task with the file note, plus a memo or a document, and also creates leads, callback tasks that sync both ways and calendar bookings. The EzyBiz LEX integration is live for Australian firms and listed on the Smokeball marketplace.
No. The answering service is automated and says so. In Screen mode it puts genuine callers through to the lawyer, and a caller who asks for a person is offered to be put through or to leave a message for the lawyer.
It was compiled from LEX Reception's public website and Smokeball's support documentation on 30 September 2026. If something on the LEX Reception side has changed, tell us and we will correct it.
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