Product
QRYSTEL intelligenceLaw firm phone systemAnswering service
Integrations
SmokeballClioSharePointAll integrations
Guides
User guideThe three call modes
Pricing

Phone and answering service for Australian law firms

The lawyer’s phone system: it answers when you can’t, and files every call to the matter.

  • Answered in your firm’s name
  • Every call filed to the matter
  • On the mobile you already carry
  • A$79.99 a month per lawyer
Watch the demo See pricing
After hours at Whitfield Law, a demo firm: the office is closed and the sign on the door says it reopens at 8:30 AM. A call to the firm’s number is answered by QRYSTEL intelligence as Whitfield Law’s intelligent phone service, and at 9:47 PM the caller, Priya Sharma, is filed to Smokeball as a new lead, booked in for 2 PM tomorrow.
Listed on the Smokeball marketplace
ALTA memberMember of the Australasian Legal Technology Alliance
Every call answered in under three seconds, at any hour
Stored in Australian data centres under the Privacy Act

It answers when you can’t

Who answers when you can’t?

The front desk of a large firm, in your pocket. QRYSTEL intelligence, the automated answering service, picks up in your firm’s name and follows each lawyer’s mode.

Set how your calls are handled, with one tap

  • Available

    Calls ring you, with the caller’s matter on screen.

  • Screen

    QRYSTEL intelligence greets each caller and puts genuine ones through, with a one-line summary.

  • Unavailable

    QRYSTEL intelligence takes every call, books the caller in or takes a message, and files it.

Every lawyer has their own line and mode. How the modes work

What else it handles

  • New enquiries, put through while they’re warm

    QRYSTEL intelligence asks what they need and puts them through to intake, or to you if you practise alone, with a one-line summary.

  • A booking, when nobody can take the call

    QRYSTEL intelligence books a first consultation in your practice management calendar, so the caller hangs up with a time.

  • Cold callers, noted and politely declined

    Sales calls and spam are logged and turned away, for you to review when it suits you.

QRYSTEL intelligence tells every caller the call is transcribed, says it is automated if asked, and never gives legal advice. Hear it on our demo firm’s line.

Call the demo firm+61 485 047 813

More on answering: law firm answering service · virtual receptionist for law firms · AI receptionist for law firms · after hours answering

And files every call to the matter

Where does every call end up?

On the matter, as a finished file note, whoever answered: the calls QRYSTEL intelligence takes and the calls you take yourself. Connect your system once, for the whole firm.

One call, from ring to file note

  1. Priya Sharma rings James Whitfield

    An existing client, asking about her affidavit. James is in court, on Screen.

  2. QRYSTEL intelligence answers in Whitfield Law’s name

    It greets Priya by name and tells her the call is transcribed.

  3. It tries James, with a one-line summary

    “Priya Sharma: affidavit, before the hearing.” James can’t step out.

  4. It takes the message, and gives no advice

    It notes her question and asks James to call her back this afternoon.

  5. It files the call to the Sharma matter

    File note and transcript, on the matter in Smokeball.

A call QRYSTEL intelligence answered

File note – Sharma, family law

Tuesday 22 September 2026, 12:41 PM · QRYSTEL intelligence, while James was in court

Priya Sharma asked whether the affidavit must be filed before the hearing. Message taken, call-back requested this afternoon. No advice given.

Filed · Smokeball · 22 Sep 2026Transcript attached

  • Smokeball

    Live

    A file note on the matter, plus call-back tasks, bookings and new leads.

  • SharePoint

    Live

    Summary and transcript as a document in your library, under the contact.

  • Clio

    In development

    The same file note on the Clio matter, once it launches.

LEAP and Actionstep are not integrated. Every summary also stays in the app, searchable with your texts.

More on filing: law firm phone system · all integrations · file notes for phone calls

What would an answering service really cost?

More than the fee: they charge per call, file nothing, and each lawyer still needs a business mobile.

Answering service, message taking1
  • Yes: Answers the call
  • No: Puts the call through to you
  • No: Files to the matter
  • No: Business number on your own phone
Answering service, receptionist plan1
  • Yes: Answers the call
  • Yes: Puts the call through to you
  • No: Files to the matter
  • No: Business number on your own phone
EzyBiz LEX
  • Yes: Answers the call
  • Yes: Puts the call through to you
  • Yes: Files to the matter
  • Yes: Business number on your own phone
  1. Monthly, including GST. Rates published by Virtual Headquarters and OfficeHQ compiled in AiDial’s 2026 comparison, before transfer, SMS and after-hours charges.
  2. A$74 a month per lawyer: Telstra’s 50GB postpaid plan from May 2026. EzyBiz LEX uses the phone the lawyer already has.
  3. An estimate, not a published rate: one new matter per lawyer lost to a taken message each quarter, at the value you set. None are counted for EzyBiz LEX, which answers and files every call.

What do I pay?

A$79.99 a month per lawyer, GST included

  • A business number for each lawyer, or port yours at no charge
  • Every call and text written up and filed to the matter
  • No setup fee, no per-call or per-minute charge, no contract

Join by 31 January 2027 and QRYSTEL intelligence stays included for the life of your subscription.

From 1 February 2027, new subscribers pay A$40 a month for QRYSTEL intelligence, A$119.99 in all.

Download on the App Store Get it on Google Play

Billed through the App Store or Google Play. Cancel any time.

Questions lawyers ask first

Still unsure? Ask a person in Australia on +61 468 166 877 or hello@avocadodigital.com.au.

Yes, and it never pretends otherwise: QRYSTEL intelligence introduces itself as your firm's customer service system, never claims to be a person, and says it is automated if asked. It works from your services, hours and rules, and anyone who needs you is put through or booked in. It replaces your voicemail, not you.

There isn't one: calls are transcribed, not kept as audio. Summaries and messages are stored in Australian data centres under the Privacy Act and the APPs. The transcript is filed to Smokeball or SharePoint (Clio once it launches), then deleted from our storage, or after three months if there is nowhere to file it. Callers are told at the start and can ask for transcription to be turned off.

On calls you answer, Deepgram transcribes with model improvement switched off for our account, and OpenAI writes the summary under API terms that do not allow training on what we send. The answering service's voice provider deletes its copy within a day. We improve the service from aggregated, de-identified figures only.

Only named people, behind multi-factor authentication, and their access is logged. Your SharePoint, Smokeball or Clio tokens are stored encrypted and readable only by our server-side functions.

You own your calls, messages and records, and anything filed to SharePoint, Smokeball or Clio stays in your system. Ask for an export any time; account data is deleted within 30 days of deleting your account.

No. Port your number at no charge, or take a new Australian number in the app.

Never. It takes the caller's details and what they need, files them, and you decide what happens next. It notes the other party's name so the firm can check conflicts.

It doesn't file into LEAP, but every summary stays in the app, searchable with your texts, and you get a notification after each call.

A business phone and AI answering service for Australian law firms: each lawyer gets a number, QRYSTEL intelligence answers as the firm's intelligent phone service when they cannot, and every call and text is written up and filed to the matter in Smokeball or SharePoint, with Clio in development. The longer answer covers what it does and does not do.

Each call becomes a completed task on the matter, with the file note and a memo or Word document. Call-backs and bookings land in tasks and the calendar, new enquiries can open as leads, and optional time capture covers only calls a lawyer took. It is live and listed on the Smokeball marketplace.

Sunil Chand, founder of EzyBiz LEX

Talk it through with the founder

Thirty minutes with Sunil Chand, who looks at how your calls are handled now and tells you straight whether EzyBiz LEX fits. Or watch the four-minute demo first.

Book a call with SunilWatch the demo