A phone and answering service for conveyancers and property lawyers
Most calls to a conveyancing practice are about where a matter is up to, and they bunch up in settlement week. EzyBiz LEX answers in your firm's name when you are busy, lets a verified client hear where their matter stands, takes every request about bank details as a message rather than a conversation, and files each call to the matter.
Sources: Commonwealth Bank newsroom, September 2026; Land Use Victoria, Customer Information Bulletin 182.
A conveyancing practice spends a large part of its day on the phone without the work moving forward. The buyer wants to know whether finance has come through, the agent wants a settlement time, the broker wants the discharge authority, and the other side wants to book a date. Each of those calls interrupts someone, and each should leave a note on the file. The phone is also where settlement fraud now reaches firms: scammers pose as clients or agents, ring with convincing detail, and ask for money to be sent to a new account.
Who rings a conveyancing practice
Buyers and sellers
Mostly status questions: has finance been approved, is settlement booked, what do I need to sign. A known client is greeted by name, and with verified matter conversations turned on they can hear the answer after entering a one-time code. Otherwise the question becomes a call back task on the matter.
Agents
Settlement times, deposit releases and keys. The service takes the agent's name, agency and question, files it to the matter they name, and creates a call back task for the person responsible.
Brokers and lenders
Discharge authorities, payout figures and booking requests. Taken as a message and filed, because figures and account details are never given or taken on the call.
The other side's conveyancer
Taken as a message with who they act for and what they need. The service confirms nothing about the matter to them, and the reply is yours to make from the file.
New enquiries
Someone about to sign a contract, often ringing around for a quote. The service takes the property, the timing and the best number, and books a call back or a consult if you allow bookings. In Smokeball the enquiry opens as a lead with the call on it.
Payment details never change on a phone call
It never takes or gives account details
The service never asks for card or bank details, passwords, PINs or government ID numbers, and it stops callers who start reading them out. It never states a figure or an account that a system lookup has not given it, and amounts owing are never disclosed.
A change request becomes a message, not an action
A caller who wants to send funds somewhere new, or says the account has changed, is taken as a message and filed to the matter. The change is then confirmed by a person, on a number already on the file, which is what the Victorian Legal Services Board advises: check any change to payment instructions with the client directly, and do not rely on email.
A convincing voice is not proof
Banks now warn that scammers use voice cloning and detailed personal information about the parties. A caller who sounds like your client, and knows the property and the settlement date, still gets nothing about the matter until they have proved they hold the mobile on the contact record with a one-time code, and even then never an amount or an account.
Every request is on the file
The summary and transcript of each call are filed to the matter, so if a payment instruction is ever questioned, the firm can see who rang, when and what they asked for.
Where each call goes
In Smokeball every call becomes a completed task on the matter with the file note, and a callback task for the person responsible when one is needed, ticked off in either system. A consult the service books appears in the Smokeball calendar. In SharePoint each call is a Word document under the contact. Clio filing is in development, and EzyBiz LEX does not file into LEAP or Actionstep.
Property clients often have more than one matter open, a purchase and a sale running together. A call is filed to the contact's default matter, or to their only open matter. When there are two or more and no default, the call waits in a queue for you to choose, rather than being filed to a guess.
What it costs
A$79.99 a month for each person with a line, GST included, billed through the App Store or Google Play, with no contract and no per-call or per-minute charge, so settlement week costs the same as a quiet one. You can keep your current number by porting it in at no charge. The detail is on the pricing page.
Questions conveyancers ask
Yes, if you turn on verified matter conversations. The client proves they hold the mobile on their contact record with a one-time code, and can then hear where the matter is up to, the next date and anything they need to do. The service never discloses amounts owing or documents, and every disclosure is noted on the file. With the feature off, the question is taken as a message and filed to the matter.
The service never takes account details, never reads them out and stops a caller who starts reciting them. The request is taken as a message and filed to the matter, so the change is confirmed by a person on a number already on file, which is what the regulator and the banks advise.
If the contact has a default matter, the call is filed there. If they have two or more open matters and no default, the call waits in a queue for you to choose rather than being filed to a guess.
No. In Smokeball, a new enquiry from someone who wants to engage the firm can open as a lead. Agents, brokers and the other side's conveyancer are taken as messages and filed to the matter they name, and cold callers in Screen mode never reach your phone.
Yes. The subscription is the same A$79.99 a month for each person with a line, GST included, and the answering service follows the same rules on every call.
A$79.99 a month per line with GST included, through the App Store or Google Play, with no contract and nothing charged per call. A settlement week with twice the calls costs the same.
Primary sources and further reading
Every section reference and figure in this guide traces to one of these. They are listed so you can check the guide rather than take its word for it.
- Property settlement scam risk rising, Commonwealth Bank newsroom, 9 September 2026, on payment redirection scams in property transactions
- Cybercrime a growing threat to lawyers and clients, Victorian Legal Services Board and Commissioner, on email compromise and trust money
- Customer Information Bulletin 182, Land Use Victoria, September 2018, on mandatory electronic lodgment
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