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Guides for law firms on phones and intake

Plain guides for Australian practices on the calls that arrive when nobody can take them, what an answering service on a legal line must and must not do, and how the options compare.

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GuideThe three call modesAvailable, Screen or Unavailable: what the caller hears, what happens when you do not pick up, and how a new client leaves every call with a next step.GuideAfter hours answering service for law firmsWhat happens to the calls that arrive after five, and how to make sure they are on the file by morning.GuideChoosing an AI receptionistWhat an AI receptionist does on a legal line, what it must never do, and the questions to ask before you switch one on.GuideOverflow call answering for law firmsThe calls reception and the lawyers cannot take, three ways to cover them, and what each costs.GuideMissed calls at law firmsThe published figures on unanswered calls, and three ways to take the day's calls without adding staff.GuideRecording and transcribing client callsA firm may record the calls it takes in every state, provided the caller is told at the start. What all-party consent means in practice, what the Privacy Act adds, and what the announcement has to say.GuideAI receptionist or answering serviceWhat each costs as volume rises, what each leaves on the matter file, and where a person is still the better answer.GuideAnswering services for Australian law firmsTwelve services compared on who answers, what each costs and what each leaves on the matter file.GuideBest phone systems for law firms in AustraliaNine systems ranked by what reaches the matter and who answers when the lawyer cannot: EzyBiz LEX first for Smokeball firms, VXT for LEAP and Actionstep.GuideWhat an answering service costsPublished 2026 prices for receptionist services and AI receptionists, worked through at 30, 80 and 150 calls a month.GuideStarting a law firm in Australia, state by stateThe steps every state requires, the Uniform Law states against the rest, and one table of regulators, courses, notices, insurers and 2026-27 fees, with a page for each state.GuideStarting a law firm: the phone and intake checklistThe part most setup checklists leave out: the number clients ring, who answers when you are in court, and what the first call has to capture.GuideWhat is a legal intake phone service?The definition, how it differs from voicemail, a virtual receptionist and an AI receptionist, what it captures and what it must not do.GuideFile notes for phone callsWhat belongs on the matter after a call, what the claims and complaints data says a missing note costs, and how long to keep it.From the founderNobody in the boardroom thinks they are the villainNobody wakes up thinking they are the villain. What that has to do with printer ink, conversational AI, and why loving your users is the part of the job that keeps you honest.From the founderWhy setup is a phone call, not a formOnboarding is a two-minute call with the assistant. Why we built it that way, and where an AI voice belongs in customer service.CompareEzyBiz LEX vs VXTTwo different starting points: a phone system for lawyers at their desks, and a business phone with an answering service that files every call and text, including the ones nobody took.
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EzyBiz LEX is the lawyer's phone system: a law firm phone system with a law firm answering service built in, which also works as a virtual receptionist for law firms and an AI receptionist for law firms. It answers when you can't, and files every call to the matter.