Powered by QRYSTEL.
Every call, intelligently handled.
QRYSTEL is the technology inside your EzyBiz LEX business number that answers your calls. It greets every caller as your firm's front desk, routes each call by the mode you set in the app, stays within strict rules on every call, and puts the callers who need you through already briefed, so a practice of one lawyer or four gets the reception that used to come with a big-firm front office.
Smart routing, set from your phone
Pick a mode in the app and QRYSTEL routes every call by it from that moment, until you change it. Each lawyer's line follows its own mode, so you can switch as you walk into court and back on the way out.
Your phone rings with the caller's name, their matter and the last thing they said to you on screen.
You answer already knowing what the call is about.
If you can't pick up, QRYSTEL answers in your firm's name and looks after the caller from there.
The summary, transcript and file note are filed to the matter.
QRYSTEL answers in your firm's name and tells the caller the call is transcribed.
It asks what the call is about, and cold callers, wrong numbers and people selling lead lists go no further.
A genuine caller is asked to hold while your phone shows who it is with a one-line summary, and you tap Join to take the warm transfer.
If you don't join within about twenty seconds, the caller is booked in or their message is taken.
The call is filed to the matter, or recorded as a new enquiry.
Answers in under three seconds
Every call is picked up in under three seconds in your firm's name, so a new client never hears the phone ring out or reaches a voicemail box.
Handles several callers at once
When a few people ring at the same moment, each of them is answered and looked after, so nobody hears an engaged tone or waits in a queue for another call to finish.
Routes to you when it matters
The mode you set in the app decides who reaches you, and a caller who needs a lawyer is put through with a one-line briefing, while everyone else is booked in or has their message taken.
Stays connected on a weak signal
When a call is put through to you or you start one, the app checks your signal. If mobile data is too weak, it places the call over the ordinary mobile phone network (PSTN), so it still connects in a court corridor or a basement car park.
Confined to strict rails
QRYSTEL works only from the brief your firm gives it. It never gives legal advice, never promises fees, dates or outcomes and never discusses other clients, and the limits that matter most are enforced by the server. See every guardrail.
Large-firm reception, at any size
A large firm's front desk does a handful of things on every call, and they are the things clients remember. QRYSTEL does each of them on every call to your line, whether the practice is one lawyer or four.
- Every call is answered in the firm's name, in business hours and after them.
- The receptionist knows which lawyer a client belongs to and what their matter is.
- Cold callers and sales pitches are kept off the lawyers' lines.
- The right caller is put through with a word of introduction, and everyone else leaves with a booking or a message on file.
What QRYSTEL does on every call
Answers in under three seconds
QRYSTEL picks up every call in under three seconds, greets the caller in your firm's name and tells them the call is transcribed, so there is no ringing out, no voicemail box and no hold music before someone is looking after them.
Many callers, all at once
Calls are not queued behind each other. When several people ring at the same time, QRYSTEL answers each of them separately, so a busy Monday morning or the rush after a court list comes out is handled as calmly as a single call.
Smart routing to the lawyer when required
The mode you choose in the app decides what QRYSTEL does with every call. Available rings you first with the caller's matter on screen, Screen has QRYSTEL greet every caller and put only the genuine ones through, and Unavailable has it take every call. There is no forwarding rule or voicemail setting to maintain, and the mode stays as you set it until you change it. When a caller needs you, they are asked to hold while your phone shows who they are, their matter and a one-line summary, and you join the call already knowing what it is about.
PSTN redundancy on a weak signal
The EzyBiz LEX app chooses the path for every call it puts through to you. On Wi-Fi or good mobile data it uses VoIP, and when the data signal is too weak it falls back to an ordinary call over the mobile phone network (PSTN), so the call still reaches you in a court corridor, a lift or a regional town.
Confined to strict conversational rails
QRYSTEL works only from your firm's brief and its guardrails. It gives no legal advice, makes no promises about fees, deadlines or results, never discusses other clients or a lawyer's whereabouts, never takes card or bank details, and tells anyone in danger to call 000 first. Callers can't talk it out of these rules, and the most important limits are enforced by the server.
Professional front-desk reception
QRYSTEL answers in your firm's name with the manner of a good receptionist: it asks one question at a time, welcomes known callers by name and keeps to your practice areas, your hours and how you take bookings. New callers are asked what the matter is about, which practice area it falls in and how urgent it is, and they leave with a consult in your diary or a call back arranged.
A choice of voices
Choose from a selection of voices so your line matches the way your firm presents itself, from the first word of every call.
Large-firm service at any size
Answering every call in the firm's name, knowing the client and their matter, keeping sales calls off the lawyers' lines and introducing the right caller: QRYSTEL does what a large firm's front desk does, on every call to a one-lawyer or four-lawyer practice.
Questions about QRYSTEL
QRYSTEL is the technology inside your EzyBiz LEX business number. It answers your line in your firm's name, routes each call by the mode you set in the app, works within strict rules on every call, and puts callers through to you with a briefing when they need you.
No. QRYSTEL is automated and never claims otherwise. It introduces itself as your firm's customer service system, tells callers it is automated if they ask, and tells every caller that the call is transcribed.
In Screen mode, a genuine caller is asked to hold while your phone shows who is calling, their matter and a one-line summary of why. Tap Join and you are talking to them. If you don't join within about twenty seconds, QRYSTEL tells the caller you're unavailable right now and books them in or takes their message, so they are never left on hold or sent to voicemail.
Yes. Choose from a selection of voices for your line, so callers hear a voice that suits your firm. Whichever you choose, the rules it works within stay the same.
Yes. Each lawyer has their own number and their own mode, so one lawyer can be Available at their desk while another is Unavailable in court, and QRYSTEL handles each line by its own setting.
Never. It takes the enquiry, the caller's details and what they need, and leaves the advice to you. It also never promises fees, dates or outcomes your firm's information does not state, and never discusses other clients.
Hear QRYSTEL answer a call
Our demo law firm's line is answered by QRYSTEL, around the clock. Ring +61 485 047 813 as a new client would and hear how it greets you, works out what you need and keeps to its rails, then download the app to put it on your own line.