Dialpad for law firms in Australia
Dialpad is a general cloud phone system with AI transcription built in, sold in Australia directly and through resellers. For a law firm the question is what reaches the matter, and the answer is Clio, through a connector built by a third party, and nothing listed for the other systems.
Prices are on request. A call nobody answers goes to voicemail, transcribed, and the transcript stays in Dialpad rather than on the matter.
We make a competing product
EzyBiz LEX is ours and appears under alternatives. Everything said about the system on this page comes from its own website and from Smokeball, LEAP, Clio and Actionstep as at 3 October 2026, with the sources at the foot of the page, and where a site is silent the page says so.
Dialpad for a law firm, in six facts
As published by Dialpad and by the practice management vendors on 3 October 2026.
What it is
A general cloud phone system with calling, messaging and meetings, with AI transcription and call summaries, sold in Australia directly and through resellers such as Untangled.
Published Australian price
None per user. Dialpad's Australian pricing page directs firms to its sales team.
Clio
A Call Connector for Clio, built by Ion8 and listed on Dialpad's app marketplace, logs calls and SMS to Clio.
Smokeball, LEAP and Actionstep
No integration was found on Dialpad's marketplace or on the three vendors' sites.
Who answers when the lawyer cannot
Voicemail, transcribed in Dialpad.
Transcription
Built in, for calls the lawyer takes, with the transcript and summary in Dialpad; it reaches Clio only where the connector logs it.
Who it suits, and who it does not
A Clio firm whose lawyers take calls at a desk or on the app and want the call and the text on the Clio matter without retyping. A firm that values live transcription of the calls it takes and already runs its meetings on Dialpad.
A Smokeball, LEAP or Actionstep firm, which gets no listed integration. A firm that misses calls, because the unanswered call ends as a transcribed voicemail in Dialpad rather than an intake on the matter. A firm that wants a published price to compare against.
Alternatives for a law firm
The two systems on our guide that were built for lawyers, with what each writes to the matter.
EzyBiz LEX
A business phone for each lawyer with
VXT
A cloud phone system and AI notetaker for lawyers with published integrations for Smokeball, LEAP, Clio and Actionstep: time entries and matter notes for every call a lawyer takes. A$90 a user a month billed monthly, before tax, plus $5 a number. The right pick for a LEAP or Actionstep firm. More.
Questions about Dialpad for law firms
Yes, through the Call Connector for Clio built by Ion8 and listed on Dialpad's app marketplace, which logs calls and SMS to Clio. It is a third-party connector, so check its own price and support arrangements as well as Dialpad's.
No integration was found on Dialpad's marketplace or on Smokeball's or LEAP's sites as at 3 October 2026. VXT is the system with published integrations for both, and EzyBiz LEX files to Smokeball.
Dialpad's Australian pricing page shows no per-user plan prices and sends firms to its sales team. Ask for the price per user, whether Australian numbers and domestic calls are included, and what the Clio connector adds.
Yes, calls the lawyer takes are transcribed and summarised in Dialpad, and voicemails are transcribed. Australian law requires the caller to be told at the start of the call, which the firm sets up itself; our guide to recording client calls sets out what the announcement has to say.
Primary sources and further reading
Every section reference and figure in this guide traces to one of these. They are listed so you can check the guide rather than take its word for it.
- Dialpad app marketplace: Call Connector for Clio, Dialpad. The connector is built by Ion8.
- Dialpad pricing, Australia, Dialpad. The page shows no per-user plan prices and directs firms to its sales team.
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EzyBiz LEX is the lawyer's phone system: a law firm phone system with a law firm answering service built in, which also works as a virtual receptionist for law firms and an AI receptionist for law firms. It answers when you can't, and files every call to the matter.